500 Boylston Street, Boston, MA 02116 617-419-4700
What Is Case Management?
Upon admission, all patients are assigned a case manager who assists them in navigating their health care options. All Blackstone Medical Center case managers are registered nurses. Coverage is provided seven days a week, 16 hours a day.
With an overriding goal of improving quality of care, case managers collaborate with all members of your healthcare team in developing an effective plan of care to maximize your health and comfort. Case managers help keep all members of your health care team informed about tests, evaluations, and treatments performed during your stay. They also assist you and your family in understanding your health care options. In addition, case managers work with your insurance provider to ensure that you receive all the coverage to which you are entitled and to obtain necessary approvals.
While your doctor makes the ultimate decision as to when it is appropriate for you to leave the hospital, your case manager helps facilitate the process and coordinates any follow-up care after you are discharged from the hospital. Your case manager can help you and your family find placement in nursing homes or skilled nursing facilities, arrange for home health care or at-home medical equipment, coordinate rehabilitative services, or make referrals to government and community resources.
For more information about case management at Blackstone Medical Center, call 401-769-4100, ext. 2859.
What Does a Blackstone Medical Center Clinical Social Worker Do?
Our clinical social workers are licensed, professionally trained (MSW, MA) members of Blackstone Medical Center's multidisciplinary team of health care providers. They provide crisis intervention, support and information, and referral services to patients and families coping with the impact of physical and mental health issues and hospitalization.
There are many situations with which our clinical social workers can assist you with the appropriate services and support.
These include assisting with the:
Upon referral, a social work clinician will see each patient privately to discuss their specific needs. Please note there are no additional charges for these services.
With the patient's approval, the clinical social worker will speak with the family to obtain further information about needs and concerns to help with coping/planning.
To reach a Blackstone clinical social worker, call 401-769-4100, ext. 2099.