Interpreter Services

Why do we have Interpreters?

St. Elizabeth's Medical Center is committed to providing linguistically and culturally appropriate services to our patients and families. We have an experienced team of trained medical Interpreters on staff. Click on the following link to meet our interpreter team. In the medical setting, it is essential that patients actively participate in a dialogue with their health care providers. The need to understand information, diagnoses, and directions accurately is crucial before making medical decisions that affect one's own treatment or that of a loved one. While many of our Limited English Proficiency (LEP) patients and their families use English in other settings, it may not be the language they prefer to utilize for medical care. In addition, feelings of anxiousness or fear about a diagnosis or illness can affect communication. This often happens in emergency situations when a person may be too nervous to communicate clearly in anything other than his/her primary language. Interpreter services bridges linguistic and cultural gaps that may exist between a patient and the medical provider while maintaining strict patient confidentiality.  

Interpreters are available 24 hours per day.

русский	Нажмите, пожалуйста, кнопку "Динамик" и прослушайте сообщение Управления здравоохранения штата Массачусеттс.
Español	Por favor haga clic sobre el símbolo de la bocina para escuchar un mensaje de audio del servicio público de Massachusetts Department of Public Health.
Português	Por favor clique na gravura do alto falante para ouvir uma mensagem de serviço público do Departamento de Saúde Pública de Massachusetts.
	請點擊揚聲器按鈕以收聽由麻州公眾健康局提供的語音資。
Kreyòl Ayisyen	Tanpri peze klikè ya pou-w kapab tande mesaj Depatman Sante Piblik Massachusetts lan.
Tiếng Việt	Xin hãy bấm vào nút hình cái loa đe nghe thông tin từ Bộ Y Tế CôNG CộNG của Tiểu Bang Massachusetts.
عربي	لطفاً – أُنقر على أيقونة السّماعة لسماع رسالة الخدمات الحكومية من إدارة ماساشيوستس للصّحة العامة

Interpreter services are provided at no cost to patients, family members and companions involved in patient care. You do not have to bring your own interpreter. If you prefer to have a family member or friend interpret on your behalf, we will respect your preference. Be aware that minors are legally prohibited from interpreting for both patients and family members. You may change your mind and request a trained medical interpreter at any time. If you would like to have a medical interpreter throughout your upcoming appointment, you will need to request this service from our patient registration staff, notify your provider's office when scheduling the appointment, or simply let your health care team know at any time.    

How to reach an interpreter at St. Elizabeth's Medical Center:

St. Elizabeth's Medical Center's team of health care providers and support staff work closely with interpreter services to ensure that our medical interpreters are prepared to support your care. In the event that you need to reschedule your appointment or have questions related to ongoing care, contact interpreter services or your provider's direct number to discuss your situation. Contact information for our department is listed below.

• Russian: 617-562-7760

• Spanish: 617-562-7033  

• Portuguese: 617-562-7404; 617-562-7029

• Mandarin/Cantonese Chinese: 617-779-6554

• English/Other: 617-789-2331

Email: sem.interpreter@steward.org

In emergency or short-notice situations when an in-person interpreter is not immediately available for a specific language, we may utilize telephonic and/or video remote interpretation. St. Elizabeth's Medical Center has invested in the latest communications technology in order to ensure that our LEP patients always receive an equivalent standard of care compared to non-LEP patients. Our services include customized wireless conference phones and dual-handset phones stationed at key hospital departments with access to both staff and outside Interpreters in 200 languages and dialects. We offer video remote interpreting supported with a computer and webcam when assisting deaf patients through American Sign Language (ASL) to supplement in-person ASL Interpreters requested from the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH). We also support video remote interpretation for a number of our most frequently requested languages.

Directions to St. Elizabeth's Medical Center:

Address: 736 Cambridge Street, Boston, MA 02135 (click here for map)  

If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation. 

From the West

Take the Massachusetts Turnpike (Route 90) East to Exit 17 (Newton-Watertown).
Go straight and take the second right onto Park Street, following signs for Brighton.
Take the first left onto Tremont Street and follow for approximately one mile until it connects to the right with Washington Street.
Continue on Washington Street for approximately one mile to the Medical Center.

From the North 

Take I-93 South to the Massachusetts Turnpike (Route 90) West.
Follow the Mass Pike to Exit 20 (Brighton-Cambridge).
Proceed through the tollbooth and bear left towards Allston/Brighton (Cambridge Street).
Follow H signs for approximately 1.5 miles to the Medical Center.

From the South

Take I-93 North to the Massachusetts Turnpike (Route 90) West.
Follow the Mass Pike to Exit 20 (Brighton-Cambridge).
Proceed through the tollbooth and bear left towards Allston/Brighton (Cambridge Street).
Follow H signs for approximately 1.5 miles to the Medical Center.

From Downtown Boston 

Take the Massachusetts Turnpike (Route 90) West.
Follow the Mass Pike to Exit 20 (Brighton-Cambridge).
Proceed through the tollbooth and bear left towards Allston/Brighton (Cambridge Street).
Follow H signs for approximately 1.5 miles to the Medical Center.

Parking Information

On-site parking is available at the Medical Center. Both patients and visitors can self park in our Garage B parking facility for a nominal charge. Complimentary valet parking is available at the three main entrances (Seton Main Pavilion, St. Margaret’s Pavilion, Emergency Department). 

Via Public Transportation

Green Line: Take a B, C, or D Green Line train to Kenmore Station. Go upstairs to the bus pavilion and take the #57 bus (Watertown Square) to St. Elizabeth's. The bus stops directly across from the Medical Center.

Boston College B Train on the Green Line: Take the B train to Warren Street and Commonwealth Avenue. Walk north to the end of Warren Street. Take a left onto Nevins Street, to the Main Entrance of St. Elizabeth's, or take a left onto Cambridge Street and enter the Medical Center through the street level entrance.

Red Line: You have two (2) options when taking the Red Line to St. Elizabeth's:

1. Take the Red Line to Central Square. Go to the bus stop at the corner of Western Avenue and Green Street, and take the #64 (Oak Square) bus.

2. Take the Red Line to Harvard Square. Go to the bus stop at the corner of Massachusetts Avenue and Garden Street, and take the #86 (Cleveland Circle) bus.

Both buses stop at the corner of Washington and Market Streets in Brighton Center. Get off at this stop and walk two (2) blocks east on Washington Street to St. Elizabeth's.

Express Bus: Take the Express Bus from the Financial District to St. Elizabeth's, Monday through Friday.

To confirm the bus schedules, please contact the MBTA at 617-722-3200, or at www.mbta.com.

When you arrive at the hospital

Enter via the main entrance.  If you have pre-registered, go directly to your scheduled appointment.  If you have not pre registered, report to the admitting office located just off the main lobby on the 4^th floor of the Seton Pavilion. 

Directions to St. Elizabeth's Health Care and Physical Therapy at Brighton Marine:

Address: 77 Warren Street, Boston, MA 02135 (click here for map)

From the North

Take Interstate 93 South across the Tobin Bridge following the elevated loop around toward Expressway South.
Take the first exit onto Storrow Drive westbound and follow to Cambridge Street/Allston-Brighton exit.
At the first set of lights, take a left.
Continue through 4 sets of lights to reach St. Elizabeth’s Medical Center.
At the lights, take a left onto Warren Street.
St. Elizabeth’s Health Care is the second building on the right (after Brighton High School).

From the Northwest

Follow Route 2 east toward Boston to Fresh Pond Parkway.
Cross the Charles River onto Soldiers Field Road, which becomes Storrow Drive East.
Follow to Cambridge Street/Allston-Brighton exit.
Continue through 4 sets of lights to reach St. Elizabeth’s Medical Center.
At the lights, take a left onto Warren Street.
St. Elizabeth’s Health Care is the second building on the right (after Brighton High School). 

From the West

From the Massachusetts Turnpike (I-90) East, take exit 17 and follow hospital signs to St. Elizabeth's Medical Center at 736 Cambridge Street, Boston.
Go straight and take the second right onto Park Street, following signs for Brighton.
Take the first left onto Tremont Street and follow for approximately one mile until it connects to the right with Washington Street.
Continue on Washington Street for approximately one mile to the Medical Center.
Make right turn onto Warren Street after passing the hospital.
St. Elizabeth’s Health Care is the second building on the right (after Brighton High School).

From Downtown Boston

Take the Massachusetts Turnpike (Route 90) West.
Follow the Mass Pike to Exit 20 (Brighton-Cambridge).
Proceed through the tollbooth and bear left towards Allston/Brighton onto Cambridge Street.
Follow H signs for approximately 1.5 miles to St. Elizabeth's Medical Center.
Make a left turn onto Warren Street once you reach the hospital.
St. Elizabeth’s Health Care is the second building on the right (after Brighton High School).

From the South Shore

Follow the Southeast Expressway north to Storrow Drive exit.
Go west on Storrow Drive.
Follow to Cambridge Street/Allston-Brighton exit.
At the lights take a left.
Continue through 4 sets of lights to reach St. Elizabeth’s Medical Center.
At the lights take a left onto Warren Street.
St. Elizabeth’s Health Care is the second building on the right (after Brighton High School).

From the South

Follow Route 128 South to Route 3 exit to Southeast Expressway north to Storrow Drive exit.
Follow to Cambridge Street/Allston-Brighton exit.
At the lights take a left.
Continue through 4 sets of lights to reach St. Elizabeth’s Medical Center.
At the lights take a left onto Warren Street.
St. Elizabeth’s Health Care is the second building on the right (after Brighton High School).

Parking Information

On-site parking is provided free of charge. Proceed through the entrance gate and park in the designated “Patient” parking spaces between the gate and the health center building.  

Via Public Transportation

There are a number of public transportation options for patients coming to St. Elizabeth’s Health Care at Brighton Marine:

Bus: MBTA bus lines 51, 57, 57A, 66, 193, 501, 503, 9701, 9702 & 9703 stop at the intersection of Cambridge Street and Warren Street in front of St. Elizabeth’s Medical Center.

Trolley: Take the Boston College B Train on the Green Line to the Warren Street stop at the intersection of Commonwealth Avenue. Walk north on Warren Street past Kindred Hospital Boston and you will see St. Elizabeth’s Health Care at Brighton Marine Health Center (a red brick building on your left). If you see Brighton High School and St. Elizabeth’s Medical Center, you have gone too far.

To confirm mass transit schedules, please contact the MBTA at 617-722-3200, or at www.mbta.com.