Nashoba Valley Medical Center in Ayer, Massachusetts has permanently closed and is no longer providing patient care.

Effective August 31, 2024

Medical Records Request:

For Electronic Release of Information, please click here to request your records.

Patients may obtain copies of their medical records by faxing a written request to 617-663-6000 or by emailing a request to [email protected]

Turn around time to receive medical records: 30 days - can expedite request to receive sooner, if needed. 

OUTSIDE LEGAL REQUEST FOR FORMS, PLEASE SEE BELOW

Medical Records Request Forms:

• English
• Spanish
• Haitian Creole
• Portuguese
• Cape Verdean Creole
• Vietnamese

Diagnostic Imaging Requests: Requests for Diagnostic imaging studies for former Nashoba Valley Medical Center patientscan be requested by contacting Holy Family's Hospital Radiology Department.

Holy Family Hospital - Radiology Department 
140 Lincoln Avenue 
Haverhill, MA 01830 
(978) 687-0151

Lab requests: Requests for pathology slides and/or blocks for former Nashoba Valley Medical Center patients can be requested by contacting Holy Family Hospital Pathology Department.

Holy Family Hospital 
(978) 687-0151

How to Reschedule an Appointment

Surgeries or Colonoscopies 

Surgeries and colonoscopies are scheduled through your physician's office. If you need to change the date or the time, you must speak with staff in your surgeon's office. They will coordinate the change with the hospital.

Xray, MRI, CT. Mammograms, Lab testing-other diagnostics

Scheduling will be happy to assist you with changing your appointment and rescheduling. The phone number for scheduling appointments at Steward Hospitals in Massachusetts are as follows:

• SEMC: 617-789-3106
• HFH: 978-722-3800 then press option 1 for central scheduling
• Haverhill: 978-521-8121
• Good Samaritan: 508-427-2665
• Morton: 508-828-7000, then press option 3
• St. Anne's: 508-235-5339

For questions about billing: If you have questions, please contact the Steward Patient Billing Call Center directly at 888-527-1968.

Steward Health Care Transition Resources for Patients and Employees of Nashoba Valley Medical Center - Health Care Transportation

Health care transportation | Mass.gov

Mass Health PT-1 Transportation

The above website provides information for MassHealth members regarding available non-emergency transportation to and from MassHealth covered services if you are unable to access public or private transportation. These services, but are not limited to, transportation to doctors' appointments, counseling, and day habilitation.

To determine eligibility MassHealth members may contact the MassHealth Customer Service Center (CSC) at 1-800-841-2900 (TTY: 1-800-497-4648 for people with partial or total hearing loss).

Seniors and Veterans

This site also provides information regarding Councils on Aging and Veteran's Transportation Services.

OUTSIDE LEGAL REQUEST FOR MEDICAL RECORDS:

If you represent an outside law firm and are requesting a copy of a patient medical record, you will need to submit the request in writing.

Carney Hospital patient requests should be submitted in writing to:

Saint Elizabeth's Medical Center
To the Attention of Medical Records
736 Cambridge Street
Brighton, MA 02135

Nashoba Valley Medical Center patient requests should be submitted in writing to:

Holy Family Hospital
To the Attention of Medical Records
140 Lincoln Avenue
Haverhill, MA 01830